1. Cancelling a Subscription
Account owners or billing admins may request cancellation through account settings, support, or email to support@leadvio.in. We may verify authority before processing a cancellation request.
2. Effective Date
Unless otherwise stated in a written order form, cancellation takes effect at the end of the then-current billing period. You will generally retain access until that period ends, provided the account is not suspended for breach, security risk, or non-payment.
3. Auto-Renewal
Paid subscriptions may renew automatically unless cancelled before the renewal date. Customers are responsible for cancelling before renewal if they do not want the next billing period to start.
4. No Partial Credits
We do not provide partial-month, partial-year, or unused-seat credits unless required by law or expressly agreed in writing.
5. Data After Cancellation
After cancellation or expiry, access may be restricted, and data may be retained for a limited period for export, audit, legal, backup, and security purposes. Customers should export required data before the end of the subscription. We may delete or anonymize inactive workspace data according to our retention processes.
6. Reactivation
If you reactivate before data deletion is completed, we may restore access to the existing workspace where technically and commercially feasible. Reactivation may require payment of pending dues or a new subscription.
7. Termination by Leadvio
We may suspend or terminate access for non-payment, security risk, misuse, unlawful activity, breach of terms, excessive abuse of infrastructure, or actions that may harm Leadvio, customers, consumers, or third parties.