Real Estate Telecaller Performance Analytics & SLA Tracking

Analytics Engine

Stop guessing
who's working.

Measure the exact velocity of your channel partner firm. From lead response times to funnel conversion ratios, Leadvio's performance module identifies your bottlenecks before they cost you deals.

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Operations Overview

Incoming Leads
2,450
+12%
First Call TAT
14m
-2m
Site Visits
342
+5%
SLA Breaches
84
+15%

Agent Leaderboard

#1
Priya S.
Calls
142
Visits
12
#2
Rahul D.
Calls
98
Visits
8
#3
Amit K.
Calls
45
Visits
2
14%
Conv. Rate

Funnel Health

Conversion across your funnel stages, measured on your own pipeline data.

Metrics that drive revenue.

Stop running your firm on intuition. Track the numbers that actually move deals forward.

SLA Breach Tracking

Set internal rules - e.g. must call new lead within 15 minutes. The system automatically logs breaches and notifies team leaders in real-time.

Source Attribution

Know exactly which marketing channel (Meta, Google Ads, 99acres) is actually generating Site Visits, not just junk leads.

Cohort Analysis

Track the lifecycle of leads over time. Understand if aging leads are still being nurtured or if agents are only focusing on fresh data.

SLA Watch, This Week

The daily rhythm of the floor in one panel: how many calls went out each day, and who is calling new leads inside the 15 minute target.

SLA Watch
Target: first call in 15 min
Calls by Day
86
Mon
92
Tue
78
Wed
105
Thu
98
Fri
124
Sat
64
Sun

Saturday is the biggest calling day for most channel partner teams, and Leadvio shows it.

First Call Time by Agent
Priya S.9 minWithin SLA
Neha G.11 minWithin SLA
Rahul D.13 minWithin SLA
Amit K.22 min7 breaches

Breaches are logged the moment they happen, not discovered at the month end review.

The Leadvio Journey

Visibility Across All Six Steps

Step 1
Lead Capture
Facebook, 99acres and WhatsApp leads land in one list
Step 2
Qualify and Call
Calls and chats happen on the lead record
Step 3
Follow Up
Every promised callback stays visible until it is done
Step 4
Site Visit
Scheduled on the lead, completed with location proof
Step 5
Booking and EOI
Token, KYC checklist and agreement on one record
Step 6
Commission Payout
Slabs applied, then earned, approved and paid

Performance is the overview of the whole journey. Response time at capture, discipline in follow-ups, proof on site visits and delays at payout are all measured in one place, so a bottleneck shows up at the step where it starts.

Frequently Asked Questions

Lead response time, funnel conversion between stages, follow-up and SLA compliance, and results by lead source, including Meta, Google Ads and 99acres. It reads from the same records your team works in, so the reports always match the pipeline.

You set the rules, for example that the first call on a new lead must happen within 15 minutes. Leadvio tracks every lead against the rule and flags breaches, so a slow response is visible the same day instead of at month end.

Yes. The agent leaderboard and cohort views compare agents on the leads they were actually given, by source and by period. That keeps a performance conversation about the work, not about who happened to get the better leads.

Yes. Reports can be exported for owners and managers who want the numbers in a review meeting or a spreadsheet. The exported figures come from the live records, so any number can be traced back to the leads behind it.

Leadvio is free for up to 3 users, with no time limit. For bigger teams, pricing is by team size: Team 5 is ₹4,995 per month, Team 10 is ₹8,490 per month, Team 20 is ₹14,980 per month, and Team 50 is ₹32,450 per month, plus GST. The per user price drops as the team grows: ₹999, ₹849, ₹749 and ₹649 per user. There is no free trial on paid plans; the free plan is the way to start.

Data is your only moat.

Stop running your firm on intuition. Install Leadvio's analytics engine and manage your floor through hard metrics.

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Free for up to 3 users. No credit card needed.