Legal Center

Refund Policy

This policy explains when subscription, implementation, and service fees may be refunded.

Last updated: July 7, 2026

1. General Rule

Leadvio is a subscription-based software service. Except where this policy, an order form, or applicable law says otherwise, paid fees are non-refundable once a billing period has started.

2. First Subscription Refund Window

For a customer's first paid Leadvio subscription, we may offer a refund if the request is made within 7 calendar days from the first successful payment and the workspace has not been used in a manner that indicates substantial production use, misuse, or policy violation.

3. Non-Refundable Fees

  • Renewal payments after the applicable refund window.
  • Partial billing periods after cancellation.
  • Setup, onboarding, migration, training, customization, integration, or professional-service fees once work has started.
  • Third-party charges, payment-gateway charges, taxes, SMS, WhatsApp, telephony, storage, domain, ad, or pass-through usage costs.
  • Accounts terminated or suspended for breach of terms, illegal activity, fraud, chargeback abuse, spam, or security misuse.

4. Annual Plans

Annual plan fees are generally non-refundable after the initial refund window unless a separate written order form states otherwise. If we approve an exception, the refund may be reduced by discounts, taxes, payment charges, used months, professional services, and pass-through costs.

5. Duplicate or Failed Payments

If you believe you were charged twice, charged after cancellation, or charged for a failed transaction, write to support@leadvio.in with payment reference, invoice number, registered email, and company name. Verified duplicate charges will be refunded or adjusted.

6. Refund Method and Timing

Approved refunds are normally processed to the original payment method. Processing timelines depend on the payment provider and bank, but we aim to initiate eligible refunds within 7 business days after approval and verification.

7. How to Request a Refund

Email support@leadvio.in from the registered billing email with the subject "Refund Request - Company Name". Include your invoice, reason, payment reference, and workspace URL if available.

Frequently Asked Questions

You may be offered a refund if you ask within 7 calendar days of your first successful payment and the workspace has not been used in a way that shows substantial production use, misuse or a policy violation. Email support@leadvio.in from the registered billing email with the subject 'Refund Request - Company Name'.

Renewal payments after the refund window, partial billing periods, setup, onboarding, training and customisation fees once work has started, third-party and pass-through charges, and accounts terminated for breach. Annual plan fees are generally non-refundable after the window unless a written order form says otherwise.

Approved refunds are normally processed to the original payment method. We aim to initiate eligible refunds within 7 business days after approval and verification; after that, the timing depends on your payment provider and bank.

Write to support@leadvio.in with the payment reference, invoice number, registered email and company name. Verified duplicate charges will be refunded or adjusted.