1. Agreement
By accessing or using Leadvio, creating an account, signing an order form, installing the app, or using any related service, you agree to these Terms & Conditions, the Privacy Policy, Cookie Policy, Refund Policy, and Cancellation Policy. If you use Leadvio on behalf of a company, you represent that you are authorized to bind that company.
2. Services
Leadvio provides software for real estate CRM workflows, including lead management, telecalling support, follow-ups, site visits, bookings, commission tracking, reporting, public broker/listing pages, integrations, and related features. Features may change, improve, be limited, or be discontinued over time.
3. Accounts and Admins
Customers are responsible for account accuracy, user permissions, admin actions, password security, device security, and all activity in their workspace. You must promptly notify us of unauthorized access or suspected compromise.
4. Customer Data and Responsibilities
Customers retain ownership of their business data. Customers are responsible for ensuring they have the right to collect, upload, call, message, record, share, and process personal data, including lead and customer data, phone numbers, recordings, site-visit data, and uploaded documents.
Customers must comply with applicable real estate, RERA, consumer protection, telemarketing, privacy, spam, contract, employment, and sector-specific laws. Leadvio is a software tool and does not replace legal, accounting, tax, brokerage, RERA, or professional advice.
5. Acceptable Use
You must not use Leadvio to:
- Break any law, regulation, court order, or third-party right.
- Send spam, unlawful marketing, fraudulent messages, or abusive communications.
- Upload malware, exploit vulnerabilities, overload infrastructure, or bypass security.
- Access another customer's data or attempt unauthorized access.
- Misrepresent property availability, pricing, commissions, identity, consent, or broker/developer authority.
- Use scraped, stolen, purchased, or unlawfully obtained personal data.
- Reverse engineer, resell, sublicense, or copy the platform except as expressly allowed in writing.
6. Subscriptions, Payments, and Taxes
Fees, plan limits, billing cycles, add-ons, and payment terms are shown on the pricing page, checkout, invoice, or order form. You authorize applicable recurring charges. Taxes, payment-provider fees, and pass-through usage costs may apply. Late payments may result in suspension or termination.
7. Trials, Cancellations, and Refunds
Trials, cancellations, and refunds are governed by our Refund Policy and Cancellation Policy unless a signed order form states otherwise.
8. Third-Party Services and Integrations
Leadvio may connect with third-party services such as ad platforms, property portals, payment providers, email/SMS/WhatsApp providers, telephony services, storage providers, analytics tools, and customer-configured webhooks. We are not responsible for third-party services, outages, data handling, pricing, or policy changes.
9. Public Pages and Listings
Customers are responsible for the accuracy, legality, permissions, images, pricing, availability, claims, RERA details, and content displayed on public broker, collection, and listing pages. Leadvio may remove or restrict content that appears unlawful, misleading, infringing, abusive, or harmful.
10. Intellectual Property
Leadvio, the platform, website, software, design, workflows, logos, and documentation are owned by us or our licensors. Customers receive a limited, non-exclusive, non-transferable right to use the service during an active subscription according to these terms. Customer data remains the customer's property.
11. Confidentiality
Each party may receive confidential business, technical, product, pricing, or customer information. The receiving party must use reasonable care to protect confidential information and use it only for the purpose of providing or receiving the service, except where disclosure is required by law.
12. Availability and Support
We aim to provide reliable service but do not guarantee uninterrupted, error-free, or always-available operation. Maintenance, security updates, infrastructure issues, third-party outages, and events outside our control may affect availability.
13. Disclaimers
To the maximum extent permitted by law, Leadvio is provided on an "as is" and "as available" basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and accuracy of third-party or customer-entered data.
14. Limitation of Liability
To the maximum extent permitted by law, Leadvio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunity, data, or commissions. Our aggregate liability for claims relating to the service will not exceed the fees paid by the customer to Leadvio for the affected service during the three months before the event giving rise to the claim.
15. Indemnity
You agree to indemnify and hold Leadvio harmless from claims, losses, damages, penalties, and expenses arising from your customer data, public listings, unlawful processing, telemarketing violations, property claims, user misuse, breach of these terms, or violation of third-party rights.
16. Governing Law and Jurisdiction
These terms are governed by the laws of India. Subject to applicable consumer-protection rights, courts in Mumbai, Maharashtra, India will have jurisdiction over disputes arising from or relating to Leadvio.
17. Notices
Legal notices may be sent to legal@leadvio.in and to our address at 124 Hubtown Solaris, Andheri East, Mumbai, Maharashtra 400069, India. Service, billing, and support notices may also be sent through the product, registered email, or dashboard notifications.
18. Changes to Terms
We may update these terms from time to time. Material changes will be posted on this page and, where appropriate, notified through the product or email. Continued use after the effective date means acceptance of the updated terms.